Welcome to Ailsa Surgery
Our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Privacy Statement
Privacy Notice
Change in Opening Hours
To allow staff time to complete essential clinical administrative tasks, we are altering the opening hours of the surgery.
The building will now open at 09:00.
The phones will still be monitored from 08:30 to 09:00. However, this is only for medical emergencies. For all other matters such as appointments, prescriptions, results etc, please phone between 09:00-18:00. Please note that the surgery uses a door entry system. Please use the intercom button to the right of the entrance to speak to the reception team.
Right Care Right Place
We are sure that everyone is aware that the NHS is under a great deal of pressure at present. Please visit the NHS inform page HERE for extremely useful advice on how best to access NHS services. It also includes advice about contacting NHS services if English is not your first language.
Telephones
Please note that all calls to the surgery will be recorded for security and training purposes.
Scarlet Fever and Group A Strep
There has been a great deal of public concern about the rise in the number of Scarlet Fever cases in recent months. NHS inform have a very informative page about this condition at the following link: NHS inform Scarlet Fever
A very useful information sheet about Group A Strep and Scarlet Fever, written by a Greater Glasgow & Clyde Consultant Paediatrician, can be downloaded here: Group A Strep information
Face Masks
Following a review, the Cabinet Secretary for NHS Recovery, Health and Social Care and the Minister for Social Care, Mental Wellbeing and Sport have agreed to withdraw the ‘Coronavirus (COVID-19): use of face coverings in social care settings including adult care homes’ guidance and the ‘Coronavirus (COVID-19): extended use of face masks and face coverings in hospitals, primary care and community healthcare settings’ guidance.This guidance will be withdrawn on 16 May 2023.
This means that face masks will no longer be routinely worn by staff, patients and visitors. However, for infection control purposes, there may still be some situations where staff will wear a mask and ask patients or visitors to wear one. Temperature checks at the door will continue.
Flu Immunisation
The immunisations are now being organised by GGC Health Board and administered at central clinics. All eligible patients will receive an appointment letter from GGCHB. A helpline number will be on the letter. Please do not phone the Practice about these vaccination arrangements.
Acceptable Behaviour
There have been increasing incidences of hostility towards practice teams and we would like to stress that any form of violence and aggression, including verbal hostility towards staff is completely unacceptable. Please think before you speak or act. We operate a zero tolerance policy. If you are abusive you will be asked to find another GP practice.
Demand for access to GP’s across Greater Glasgow and Clyde is exceptional at present. This practice is no different, please keep this in mind when dealing with the practice. Thank you for your co-operation and patience at this time.
Covid-19 Vaccination
Covid-19 vaccinations will NOT be administered by GP practices. They will be given at Health Board central clinics. Appointment letters will be sent direct to these patients. Housebound patients will have their vaccinations administered at home by Health Board staff under similar arrangements to the first doses.
NHS Scotland recommends having a spring booster this year if you:
- Are aged 75 or over (by 30th June 2023)
- Live in a care home for older adults
- Are aged 5 years or over(by 1st April 2023) and have a weakened immune system
NHS Scotland will contact you about your appointment or with information on how to book. Please wait to be contacted.
More information and the link to the online booking portal is available here: NHS Inform Spring Booster
We cannot assist with enquiries about immunisation for these groups or when they will be invited for immunisation, so please do not phone the practice about this.
Video Consultation
We now have the facility for webcam video consultation. This, of course, may be very useful during the current pandemic situation.
Instructions on use are contained in this downloadable document Attend Anywhere.
Please speak to reception before starting a video call.
Physiotherapy Services
Many muscular or skeletal conditions are best dealt with by a physiotherapist, rather than a GP. For more information on physiotherapy services, please see this link: NHSGGC Physio Services
You can refer yourself directly by filling in their Self referral Form if you live within Greater Glasgow and Clyde. If you prefer, you can use the online self-referral form, which can be found at: On-line GG&C Physio referral
Please deliver or post your completed form to your Local Physiotherapy Department.
Paper copies are also available from your local physiotherapy department or GP surgery.
Contact Details
Please help us to keep your contact details up-to-date. Whenever you contact the surgery, please check that we have the correct address and telephone number for you. A current email address can also be very helpful.
Premises & Access
Ailsa Surgery is a purpose-built GP surgery, which was opened in 1988. The premises have also been recently renovated to a high standard.
There is level access to the surgery with full facilities for disabled patients available within the premises. All GP and Practice Nurse clinics are on the ground floor. If you require help getting about the surgery, please ask at reception for assistance.
Please note that, for health and safety reasons, eating and drinking is not permitted in the waiting room. The toilets in the surgery are regularly inspected, but please notify reception if you notice any problem with them. Please note that for security and Health and Safety reasons, the toilets are for patient and staff use only. At present, because of the ongoing covid infection rate, the toilets are unavailable.
There is a large car park to use while you attend the surgery. The Ailsa Surgery car park is located to the side and rear of the premises. Parking is limited to one hour. If you are delayed, please speak to the reception staff at least 10 minutes before the hour is up. They can arrange for you to have your parking extended by one more hour. Please note this also applies to Blue Badge holders.
The car park is managed for us by ParkingEye. Ailsa Surgery cannot request the cancellation of any Parking Charge Notices issued. You must appeal directly to ParkingEye, following the steps set out on the Parking Charge Notice.
You can also park at the front of the surgery on Admiral Street.
(Site updated 26/03/2024)