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HOW
DO I...
MAKE
AN APPOINTMENT?
In keeping with Government guidelines we are working towards an appointment system
that allows access to a doctor or nurse within 48 hours. Given our current staffing
levels we are not always able to meet this, particularly at times of high demand.
However, we guarantee to see anyone on the same day if it is necessary.
HOW
DO I...
OBTAIN A HOME
VISIT?
If possible please try to telephone before 10.00am. A doctor or nurse may phone
you back as it may be that your problem can be dealt with by telephone advice,
or that it would be more appropriate to send a nurse, or indeed arrange a hospital
attendance. House visits are only available for patients who are housebound because
of illness or disability.
HOW
DO I...
OBTAIN A REPEAT
PRESCRIPTION?
Repeat prescriptions can be ordered by phoning 0141 429 0913 or by sending a request
by post (please include an SAE if you would like your prescription returned to
you). Prescriptions will be ready for collection within 48 hours.
Leaflets and other written information about various illnesses
and conditions are available on display and from the practice.
HOW
DO I...
MAKE A COMMENT/COMPLAINT?
We make every effort to give the best service possible to everyone who attends our practice.
However, we’re aware that things can go wrong resulting in a patient feeling
that they have a genuine cause for complaint. If this is so, we would wish for
the matter to be settled as quickly, and as amicably, as possible. Simply contact
the Practice Manager and she will set all the necessary wheels in motion. Further
written information is available on the complaints procedure from reception.
HOW
DO I...
REGISTER?
In order to register with the practice you should bring your NHS medical card.
If you don’t have a medical card, a receptionist will ask you to fill in
a form and will offer you a registration medical appointment if you wish one.
If you prefer a particular gender of doctor, eg female for a female patient and
vice versa, we will do our best to respect your choice. However, not all the doctors
in the practice provide all services and specific doctors may not be immediately
available.
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