Ailsa Surgery

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INFORMATION SHARING

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you eg from district nurses and hospital services.
  • To help you get other services eg from the social work department. This requires your consent.
  • When we have a duty to others eg in child protection cases.

Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services eg for diabetic care. If you do not wish anonymous information about you to be used in such a way, please let us know.

FREEDOM OF INFORMATION - PUBLICATION SCHEME

The Freedom of Information (Scotland) Act 2002 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available. This scheme is available from reception.

RIGHTS AND RESPONSIBILITIES

As a patient you have choices, rights and responsibilities.

You have the right to:

  • be treated with dignity and respect
  • know the names and professional status of people serving you
  • privacy and confidentiality
  • receive accurate information about your health and to participate in choosing a form of treatment
  • consent to or refuse care and/or treatment
  • select and/or change your health care provider
  • file complaints/grievances when dissatisfied with the treatment you have received

You have the responsibility to:

  • seek medical attention promptly
  • be honest about your medical history
  • respect surgery policies and operating hours
  • keep appointments or cancel in advance
  • ask about anything you do not understand
  • follow health advice
  • treat all members of staff at the surgery with the same respect shown to you.

In the rare event of a patient being violent or threateningly abusive to staff or other people in the surgery, we may call the police, and we may ask the Health Board to remove that patient from our list. There is a special GP practice in the city to which violent patients will be referred.
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